Free Shipping on All Orders Above $150

Shipping Policy for SilkRoad Herbs

This Shipping Policy outlines how SilkRoad Herbs ("we", "us", or "our") handles the processing, shipping, and delivery of orders placed through www.silkroadherbs.com. By placing an order, you agree to the terms below.

1. Order Processing Times
We process orders Monday through Friday, excluding major U.S. holidays.

• Retail orders are typically processed within 1–2 business days.

• Wholesale orders may require additional processing time depending on volume and availability.

• Orders placed after 2:00 PM CST may be processed the following business day.

You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Carriers
We use a variety of trusted shipping carriers including USPS, UPS, and FedEx. The carrier may vary based on your location, order size, and shipping speed selected at checkout.

3. Shipping Rates
Shipping costs are calculated at checkout based on:

• The weight and dimensions of your order

• Your shipping destination

• The selected delivery method

We may offer free shipping promotions from time to time—these will be clearly stated on the website.

4. Delivery Timeframes
Estimated delivery times are provided at checkout and typically range:

• 2–5 business days for most U.S. addresses

• Rural or remote areas may experience longer delivery times

Please note: Delivery estimates do not include order processing time.

5. Shipping Restrictions
Due to varying state and federal regulations:

• We only ship within the United States

• Certain products (e.g., THCA, kratom) may be restricted in specific states

• It is your responsibility to ensure your state allows the purchase and shipment of these products

We reserve the right to cancel and refund any order that cannot legally be shipped to your location.

6. Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your package at any time using the carrier's website.

7. Delays, Lost, or Damaged Packages
While we do our best to ensure timely delivery:

• Carrier delays (weather, holidays, etc.) are outside our control

• If your package is lost or arrives damaged, please email us within 72 hours of delivery at INFO@silkroadherbs.com with your order number and photos if applicable

• We’ll work with you to resolve the issue quickly
   

8. Local Pickup or Delivery
At this time, local pickup and delivery are not available, but we may offer this in the future depending on location and demand.

9. Contact Us
If you have questions about shipping or your order status, reach out anytime:
Email: INFO@silkroadherbs.com
Phone: 615 220 8247